March 27
I WATCHED the manager of a prestigious beauty salon handle a client who fronted up with a six-month gift voucher that was about to expire. She wanted to make an appointment. At such short notice, there was “no way” the salon could squeeze her in before the expiry date. And no, they wouldn’t extend the gift voucher a week or two. It was policy. It was written in the fine print. The woman had her reasons for not coming during the six months. The manager would have none of it. Continue Reading →
